Complying with our regulations is necessary for all firms which fall into the scope of each of our directions and requirements. It's therefore important for firms to know how we will carry out our Compliance Monitoring work and the steps we might take where we find compliance failures.
Our new Compliance Monitoring Framework document sets out how we carry out our monitoring work.
It explains what steps we take when evaluating firms’ compliance, what they can expect from us – and what we expect from them.
We want all stakeholders to understand our monitoring work and how we’ll do it, as well as what we’ll do if and when we identify compliance issues.
That means, anyone - including businesses, consumer groups and other stakeholders can get in touch with us with notifications, questions or complaints, and we welcome your feedback on our wider approach to compliance monitoring. Email us at compliancemonitoring@psr.org.uk.