In November 2015 we consulted on our approach to exercising our powers to approve and enforce redress schemes under the Competition Act 1998 (CA98), as amended by the Consumer Rights Act 2015 (CRA15).

Today we have published our statement confirming that we will follow the CMA’s approach and adopt their previously published guidance, however applying our own Administrative Priority Framework (APF) when we decide whether or not to consider a scheme for approval.

Read the CMA’s guidance on the approval of voluntary redress schemes for infringements of competition law.

What is the purpose of redress schemes in competition cases?

Our powers to approve and enforce redress schemes are intended to make it easier and quicker for consumers and businesses that have suffered from competition law infringements to get compensation.  These schemes are designed to encourage businesses to resolve disputes voluntarily, instead of through private litigation in the courts.

Who should read this statement?

This document is relevant to payment system operators, banks, building societies, other payment service providers (PSPs), infrastructure providers, service-users of UK payment systems (including consumers and businesses) trade bodies, consumer groups and any other persons interested in UK payments systems.

What are the next steps?

We have now published two application forms, below, which should be used to apply for approval for a voluntary redress scheme.  If you wish to make an application you should complete the appropriate form below and send it to:

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