We use specific directions and requirements to require regulated parties to make changes that improve payments for people and businesses across the UK.

We recently consulted on draft guidance proposing the factors we use to decide whether to grant an extension or exemption to parties affected by one of our specific directions or requirements. 

We have reviewed the consultation responses. We made some limited revisions for additional clarity and published the final guidance, which can be found further down this page.

This policy statement summaries the consultation responses and our response to the issues raised by respondents, and highlights the revisions we have made to the guidance.

Supplementary Files

Related Publications

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