This guidance sets out the factors we will use to decide whether to grant an extension or exemption to parties affected by one of our specific directions or specific requirements. The guidance includes information on when to engage with us when such circumstances arise.
The guidance gives clarity on our approach, the high degree of scrutiny that businesses should expect, and the circumstances in which an extension or exemption request is likely to be accepted or rejected. We set the bar high for granting an extension or exemption because we want as many people as possible to benefit from the actions that we take to deliver competition, innovation, and greater benefits to UK payments users.