Important notice: This document was updated on 16 October 2024 to remove references to 'revival fees', which is not a widely used term in the card-acquiring sector. We have replaced it with the more commonly understood 'retrieval fee'. When an issuing bank needs more information about a transaction, it may request it by sending a retrieval request to the acquirer. The payment processor charges a retrieval fee to resolve the issue.
This document provides advice for card-acquiring service providers that are implementing the summary box, online quotation tool and trigger message requirements referred to in PSR Specific Directions 14 and 15. This document provides advice on the format and content of information in these remedies.
