This requires Pay.UK to create the APP scams reimbursement rules. 

This requirement was amended and updated on 12 July 2024.

Supplementary Files

  • SR1 Consumer Standard Of Caution Exception Dec 2023

    Specific Requirement 1: The Consumer Standard of Caution Exception

    pdf | 143.1 KB

  • SR1 Consumer Standard Of Caution Guidance Dec 2023

    Specific Requirement 1: The Consumer Standard of Caution Exception Guidance

    pdf | 213.6 KB

  • SR1 Excess Value Supplementary Dec 2023

    Specific Requirement 1: Maximum excess - Notice of value

    pdf | 143.3 KB

  • SR1 Max Limit Value Supplementary Dec 2023

    Specific Requirement 1: Maximum level of reimbursement - Notice of value

    pdf | 105.1 KB

  • Amended Specific Requirement 1 July 2024 COMPARED

    Amended Specific Requirement 1 - with changes

    This document is our amended Specific Requirement 1 which includes tracked changes.

    pdf | 595.7 KB

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