CP23/10: Specific Direction on FPS participants - implementing the reimbursement requirement

Please note this document was last updated on 18 October 2023 to include corrections to questions 1-3 in the Question Summary section. 

In June 2023, we published our policy statement outlining our new authorised push payment (APP) fraud reimbursement requirement. It sets out a path to reducing the impact of this type of fraud – by making sure more victims of fraud get their money back, but also by prompting a step change in fraud prevention.  

Date Published: 28 September 2023          Closing Date: 19 October 2023

Why we are publishing this document and what it contains  

We have published our consultation on the proposed specific direction on PSPs who participate in Faster Payments. The specific direction will underpin the faster payments reimbursement rules.  This is one of three proposed legal instruments we will use to implement the policy. We consulted on the other two legal instruments in July 2023.  

Who should read this document   

This document is relevant to the payments industry, consumer groups, payment service providers, and prospective qualifying customers who use Authorised Push Payments to send money and will be within scope of the policy, once implemented.  

What happens next   

The consultation is open until 5pm on 19 October 2023. You can email your comments to appscams@psr.org.uk  or write to us at:   

APP scams team 

Payment Systems Regulator 

12 Endeavour Square 

London 

E20 1JN