We have been working to enhance protections for everyone. Our new requirements will apply to payments made in the UK via faster payments and CHAPS after 7 October 2024.
The PSR is unable to investigate individual cases of fraud. We have provided some information on the steps you can take when you fall victim to a scam below.
When you first fall victim to a scam
As soon as you realise you have fallen victim to a scam, you should immediately contact your bank to report it. They will take all the relevant information from you and will consider your case for reimbursement.
If you are unhappy with your bank’s response
Your bank will investigate the issue and get back to you to let you know the decision they have made. If you are unhappy with their response, you can take the matter further by referring it to the Financial Ombudsman Service. You can find information about the complaints they can consider on their website. You can also contact them directly to register your complaint.
Other organisations who might be able to help
You may also wish to reach out to the following organisations:
· Action Fraud the Police national fraud reporting centre.
· Victim Support if you require additional support.
· Citizen’s Advice if you need help with legal advice.
We have additionally published some frequently asked questions, which may help answer your query or point you in the right direction.