- Most (83%) consumers made a payment with cash on a weekly basis.
- A majority (69%) of consumers prefer to use cards.
- Over a quarter of consumers (28%) prefer using cash; especially for budgeting and control purposes (reported by over half of that 28%).
- Nearly all consumers surveyed find it easy to withdraw or access cash (95%). This is true for both those that state that they prefer cash and those that do not.
- 16% say they need to travel out of their way to access cash, with many seeing a trip to an ATM as part of their normal routine.
- Most small businesses deposit cash in the bank.
- Cash gets recycled through small businesses when they pay suppliers and employees in cash, or it is taken as personal wages.
- Over half of the small businesses surveyed (54%) accept cash. This rises to 91% in accommodation and food services.
- A minority of small businesses (13%) prefer cash.
- Small businesses report that their choice of which payment methods to accept is strongly influenced by what their customers want.
CP19/6 - Call for views: The PSR’s research into cash access, use and acceptance
Making sure we all have a choice about how we pay for things is important.
CP19/6 - Full research report into cash access, use and acceptance
This full research report accompanies our call for views into cash access, use and acceptance and should be read in connection with that paper.
CP19/6: Responses to our Call for Views on our research into cash access, use and acceptance, and summary of our roundtable discussion
We are publishing a summary of the roundtable discussion we held on 9 October 2019 on our research into cash access, use and acceptance.